FAQ

How much is shipping?

We offer free shipping within Australia. Order take up to 2 business days to process and after that, it should arrive to your door step within 3 working days! 
 
For international orders, please contact us! 
 
What types of payments do we accept?
We accpet Visa, Mastercard, American Express, Google Pay, Shopify Pay and Apple Pay
How do I clean/ take care of my rug?
For general maintenance, regularly vacuum your rug. But be careful to never vacuum the fringe of your rug as this is where most damages tend to start. Simply shake of the dust and your good to go!
 
Direct sunlight make cause your rug to fade over time, so if possible, avoid laying down a rug in these places.
 
What do I do if I spilt something on my rug?
If you spill anything on your rug, don’t be scared! Simply follow these steps:
1. Make sure to immediately blot the area with a towel. 
2. Do not wipe or rub the area as this may cause damages.
3. Physically scoop out the liquid with a spoon to remove any excess liquid.
4. Do not use any carpet cleaner sprays! Majority of these sprays are made for machine made rugs and not handmade. 
 
This should the trick to get rid of some stains, if not we would recommend to get your rug professional washed. For more help on locating rug washing companies, please contact us. 
 
What is the return policy?
We totally understand that you might not like what you see once it arrives to you! 
So at Najaf Rugs, you’ll be able to return your item within 4 days of delivery for a full refund or exchange! The buyer is responsible for the return shipping fee. We expect the item to be in it’s original condition with no faults! Please bare in mind that once you receive a refund, the payment might not process until 2 to 5 business days.